We're here to help members learn and develop throughout their careers, and offer a variety of online and face-to-face courses covering a wide range of medico-legal topics.
We've just added to this list with a new e-learning course on local resolution meetings – part of the first stage of the NHS complaints procedure. This short course should take about 10-15 minutes to complete, helping you learn on the go.
The course is free and available to members only, and mainly aimed at doctors in primary care. It covers when to offer local resolution meetings, how to set them up and how to run them, and aims to give learners more confidence around the whole process.
Visit our website to log in and take the course, or to explore the other courses and resources on offer.
This article was correct at publication on 06/11/2019. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
Openness, transparency and candour - NHSLA chief executive Helen Vernon provides some clarity on apologising to patients.
For whatever reason, there are situations where a patient doesn't engage with their treatment. Here we consider a typical scenario in order to answer some common questions.
Dr Udvitha Nandasoma, Dr Carol Chu3
Did you know we offer a wide range of learning resources to help you grow and improve throughout your career?
Complaint from the family of a deceased patient
'All calls are monitored...'
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