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2025, issue 1

In this issue:

Explain my Procedure

How to handle immunisation errors

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Issue 32, 2025, issue 1

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Issue 32

2025, issue 1

Concept illustration of doctor explaining something to a patient via a video screen
Interview

Explain my Procedure

If a picture paints a thousand words, what can an animation do for a patient's understanding of the consent process? Prof. David Wald explains…

Also in 2025, issue 1

In focus

How to handle immunisation errors

What are the issues GPs need to consider when dealing with errors relating to vaccinations? And how should GP practices proceed if an error occurs?

News

Getting your voices heard

We work tirelessly to make sure your voices are heard by policy makers and parliamentarians. Here's an update on our recent activity.

Case study

Overturning an ombudsman decision

We helped a practice to reverse a PHSO caseworker's provisional decision to uphold a complaint from an abusive patient.

Leader

Making things happen for members

The end of NHS England means more big decisions will be made in Westminster, so we're making sure policymakers hear about the issues affecting...

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Members' stories

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Feature

Fatigue in the NHS: a member's experience

One MDU member shares their story of how fatigue affected their practice, and their patients.

Health and wellbeing
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Large and small interconnected cogs

Interview

Speaking from experience: the value of peer-to-peer support

After a gruelling GMC investigation, a retired hospital consultant MDU member wanted to help others in the same situation.

Health and wellbeing Being sued
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Storm brewing over sea

Feature

GMC investigation - an MDU member's story

One MDU member gives a personal account of weathering the storm of a GMC investigation.

Being sued Career Children and adolescents
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Recommended reads

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In focus

Warning letters to patients: a practical guide

Issuing a formal warning to patients about their behaviour isn't a step most doctors take lightly – but if you ever have to, here's what you should know.

Communication
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News

Corporate medical indemnity: do you know what you need?

Who would defend you if you received a claim against your company?

Career

Popular articles

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In focus

"Help! I'm being sued!" What to expect when you receive a claim

Whether it arrives out of the blue or you have an inkling it’s on its way, receiving a claim for clinical negligence is not a pleasant experience.

Being sued
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Parachute

Feature

Playing it safe - safety netting advice

Good safety netting practice is a key part of good communication skills between you and your patients, as Dr Sarah Jarvis explains.

Managing incidents Records and reports Prescribing
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Main feature

Managing patient complaints

Complaints are unavoidable, so knowing how to deal with them appropriately when they arise is vital. Our comprehensive guide takes you through what you need to know.

Complaints Managing incidents
Read more
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Interviews

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Interview

Creating a safe space to talk about weight

Weight should be a subject for conversation, not confrontation, says GP, educator and author Dr Rachel Pryke.

Communication
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Interview

On the record: conversations and evolved consent

Consent is too often seen as a transaction rather than a conversation, says Dr Michael Quinn. He believes the process must evolve in the interests of patients and doctors - and that technology can support this transition.

Communication Consent
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Charcoal drawing of woman's head

Interview

Beneath the White Coat: in conversation with Dame Clare Gerada

Dame Clare Gerada speaks to Dr Catherine Wills about doctors' mental health and her work with the charity Doctors in Distress.

Coronavirus Health and wellbeing
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