Summer 2018

Conflict resolution

Healthcare is by nature an emotive profession, and it's unsurprising that disputes can arise between doctors, patients and others involved in patients' care. Oscar Mathew explains the process of mediation and offers some insight into how to resolve conflicts for the benefit of everyone involved. CPD available.

Oscar Mathew 14

Photo credit: iStock

Standing up for doctors: MDU consultation work

The MDU provides doctors with medico-legal advice and representation in their time of need, and we also use our expertise to advocate legal and regulatory reforms in the interests of our members. Head of advisory services Dr Caroline Fryar describes how the MDU uses its influence on behalf of members.

Dr Caroline Fryar MBChB LLM MRCGP DCH DRCOG0

Leader

Looking beyond indemnity

Dr Christine Tomkins explains how the benefits of MDU membership extend well beyond providing doctors with professional indemnity.

Dr Christine Tomkins1

In focus

Cervical smears: an analysis of advisory complaints to the MDU

Dr Carol Chu looks over complaints received by MDU members around cervical smear tests to draw out some key risk management advice.

Dr Carol Chu2

Feature

Guidance on glaucoma

Glaucoma is a common and easily misdiagnosed condition, and poor standards of care can put both patients and doctors at risk. Prof. Peter Shah has been treating glaucoma patients for over 25 years and shares some of the lessons he has learned.

Professor Peter Shah4

Patients very often attend their doctor with a preconception of how they will be treated...

In focus

Managing patient expectations

What should you do if patients expect an unrealistic outcome from their treatment? Dr Beverley Ward offers some advice on managing different perspectives.

Dr Beverley Ward5