Issue 15

Summer 2019

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Summer 2019

Issue 15, Summer 2019

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Main feature

Managing patient complaints

Complaints are unavoidable, so knowing how to deal with them appropriately when they arise is vital. Our comprehensive guide takes you through what you need to know.

In focus


Cognitive bias and diagnosis heuristics

When you hear hoofbeats, do you think horses or zebras? How identifying and allowing for bias in your clinical practice can help anticipate medico-legal issues.


Disappointments over the discount rate

The government must keep its promise to protect doctors from the impact of the discount rate cut, says MDU chief executive Dr Christine Tomkins.

In focus

Acting as a witness for a colleague

It's understandably worrying to receive a letter from the GMC, but it might not be you who's facing a disciplinary investigation.