As we continue to expand and develop our suite of e-learning learning modules, we've recently added two more to the list, both about how to deal with patient complaints.
Complaints are an unavoidable aspect of life for medical professionals, so it's vital to know how to respond appropriately, and to understand the proper channels for handling them when they do occur.
Our latest two e-learning modules take you through the process of how to write an appropriate and considered response to a complaint, and explain the process for handling complaints involving the Parliamentary and Health Service Ombudsman (PHSO).
Each short course uses scenarios to take you through what you need to know. You'll also learn about the GMC guidance in this area and relevant legislation, before reviewing your knowledge with a short end-of-module quiz.
For more e-learning on complaints, you might also be interested in our module on local resolution meetings.