The latest offerings in our free webinar series cover complaint management and how to avoid criticism at a coroner's inquest.

Managing complaints effectively

Most doctors will be involved in a complaint at some point in their career, so knowing how to deal with them appropriately is vital.

Because of this, the latest in our free webinar series offers guidance and advice on one of the most important medico-legal skills in a doctors' toolkit - how to manage complaints effectively.

Join MDU medico-legal adviser Dr Jerard Ross for a look at good practice in complaints handling and where you can turn for support.

The session covers:

  • what constitutes a complaint and the impact it can have
  • what to do when you receive a complaint and when to involve your MDO
  • the PHSO's model complaint handling procedure for providers of NHS services in England
  • Q&A session with our medico-legal advisers.

Watch the webinar: Managing complaints effectively

More from this issue

Avoiding criticism at coroners' inquests

Learn when a death should be reported to the coroner in England and Wales, how to write a report for an inquest and how to provide evidence at an inquest.

Hosted by MDU medico-legal adviser Dr Nicola Lennard, with solicitor Bansari Patel and head of advisory services Dr Udvitha Nandasoma, this session also covers:

  • the implications of being criticised at an inquest
  • advice on how to reduce the likelihood of criticism
  • what to do if you're criticised.

Watch the webinar: Avoiding criticism at coroners' inquests

This page was correct at publication on 31/10/2022. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.